Job Description

Qualifications:

SHIPBOARD Employment type; Minimum of two (2) years guest facing service experience in a luxury environment.; Ability to speak English clearly, distinctly and cordially with guests.; Confident, well-groomed appearance with a warm and welcoming demeanor.; Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.; Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.;

Essential duties and responsibilities:

Ensuring the Retreat guests are comfortable and knowledgeable regarding their suite, amenities, ship offerings, ports of call, their concierges and Retreat privileges; Retreat guest’s personal point of contact and advocate for seamless inter-departmental communication and delivery; Taste-testing and screening of all services and food items to ensure the most impeccable standards prior to guest use and/or consumption; Championing excellence and driving further increasing standards on behalf of the Retreat program and guest;

Place of work: onboard a cruise ship.

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