Job Description
Job Details
Description QUALIFICATIONS: - Associate’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field (or equivalent work experience).
- Experience in IT support required
- Experience in a clinical or hospital setting preferred
Responsibilities - Provide Tier 1 and Tier 2 support for clinical and administrative applications.
- Resolve issues related to network connectivity, printers, servers, and integrated clinical equipment.
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and integrated clinical equipment for end-users (e.g., nurses physicians, administrative staff.
- Support critical systems such as, M365, Epic, Meditech and other clinical
- Maintain and troubleshoot IT hardware including Workstations on Wheels (WoWs), badge readers, barcode scanners, and printers.
- Respond promptly to IT issues in high-priority areas such as operating rooms and conference rooms.
- Monitor system performance and conduct routine maintenance on servers, virtual machines, cloud and local storage systems and other SaaS based webapps.
- Assist with software updates, patches, and backups for critical systems.
- Support onboarding and offboarding and manage user accounts, profiles, and access controls using Active Directory, Microsoft Azure/Entra and other related systems.
- Ensure organization compliance with HIPAA and healthcare IT security standards.
- Respond to and assist in resolving IT security incidents.
- Monitor ticketing system and other access logs and report irregularities.
- Enforce password policies and other cybersecurity policies and procedures.
- Educate users on new software features, updates, and downtime procedures.
- Develop and maintain user guides, technical documentation, and the IT knowledgebase.
- Collaborate with departments and vendors on system rollouts, upgrades, and hardware relocations and system integration efforts.
- Support IT projects such as new unit openings and workflow enhancements.
- Log, track, and resolve tickets through the service desk system.
- Triage and prioritize issues based on urgency and impact, escalating when necessary.
- Perform additional tasks as assigned to support IT operations and organizational goals.
Knowledge, Skills, Abilities - Working knowledge of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS).
- Familiarity with HIPAA, data privacy, and IT security regulations.
- Experience with network connectivity and troubleshooting. (preferred).
- Proficiency in Windows OS, office productivity software, and basic networking principles.
- Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems.
- Strong troubleshooting skills across hardware, software, and network connectivity
- Effective interpersonal and communication skills.
- Ability to train users, support software rollouts, and manage access controls.
- Highly organized and consistent in following and creating documentation and procedures.
- Adaptable and quick to learn in a dynamic clinical setting.
- Capable of working independently and escalating complex issues appropriately.
- Skilled in prioritizing and resolving multiple support requests in a fast-paced environment.
- Collaborative with cross-functional teams, vendors, and stakeholders during technology deployments.
- Committed to delivering courteous, efficient, and professional IT support.
- Adheres to organizational customer service standards.
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Equal Opportunity Employer
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Job Tags
Work experience placement, Work at office, Local area, Remote work, Relocation,