Job Description

Job: Salesforce Technical Lead

location: NY (Hybrid)

Duration : 12 Months

Primary job duties/responsibilities:

Objectives of this role

• Design, operate, and integrate Salesforce systems to enable efficiencies in key areas of the business
• Provide coaching in best practices for Salesforce administration and implementation to enhance user experience
• Use Salesforce automation to streamline internal processes
• Manage multiple stakeholder engagements and work with relevant team members to learn project requirements, facilitate process analysis sessions, and develop technology solutions
• Identify project issues and risks, and present alternatives for alleviating or resolving them

Responsibilities

• Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies
• Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
• Support continued build-out of key reports and dashboards, data administration, and integrity upkeep
• Adhere to and promote best practices, and design the guidelines for security procedures

Required skills and qualifications

• 10 or more years of experience with technical implementations
• Advanced experience with Salesforce configurations in area of Roles, Profiles and Permission sets
• Background in CRM process design and implementation
• Experience with enterprise integration tools and ETL (extract, transform, load) tools
• Strong presentation and communication skills

Preferred skills and qualifications

• Bachelor's degree or equivalent
• Experience with CRM software Salesforce
• Experience with visualization tools such as PowerBI
• Experience with system integrations
• Experience with Einstein and AgentForce
• Experience with Territory Management
• Experience with Platform events

Key Skills: Salesforce, Sales Cloud, Territory management, Einstein Analytics

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