Job Description

Role: SAP SCM AMS Onsite Transition Manager (S/4HANA)

Location : Dallas, TX (Remote)

Type: Contarct

Key Responsibilities:

• Knowledge Transfer (KT) Planning & Execution: Develop a structured and detailed KT plan to ensure full coverage of current support processes, documentation, and system landscape. Coordinate and track knowledge transfer sessions with incumbent team members, ensuring smooth handover of MM/PP and SD functional areas. Establish knowledge repositories and ensure accurate documentation of business processes, configurations, and custom developments.
• Transition Management: Act as the primary onsite leader responsible for AMS transition activities, including ramp-up of support team capabilities and establishing service operations framework. Collaborate closely with offshore counterparts to establish a dual-shore support model. Monitor and drive completion of readiness checklists across all functional and technical streams.
• Hypercare & Stabilization Support: Lead Hypercare planning and execution, defining scope, SLAs, and issue resolution strategies. Ensure seamless stabilization post go-live by overseeing incident and service request management, root cause analysis, and performance monitoring. Coordinate business user engagement, tracking and resolving high-priority issues across MM/PP and SD modules.
• Regression Testing Leadership: Design and lead regression testing cycles to ensure system stability during transition. Collaborate with QA/test teams to identify test scenarios, scripts, and expected outcomes across integrated MM, PP, and SD processes. Manage issue logging and resolution during test execution, escalating to development or functional teams as needed.
• Hands-On Functional Contribution (MM/PP and SD):Provide hands-on support in MM (purchasing, inventory, vendor Mgmt), PP (MRP, shop floor, work centers), and SD (order processing, pricing, delivery).Work directly with business stakeholders to troubleshoot and resolve production issues. Participate in minor enhancements, configuration updates, and user training as part of ongoing support.

Required Qualifications:

• Bachelor's degree in Engineering, Supply Chain, Information Systems, or equivalent.8 12 years of SAP experience in MM, PP, and SD modules, with at least 2 full-cycle S/4HANA implementations.
• Minimum 3+ years in AMS or support transition leadership roles in a manufacturing context.
• Strong understanding of production environments, discrete or process manufacturing, and end-to-end supply chain processes.
• Proven track record in managing transition programs, hypercare activities, and regression test cycles.

Preferred Skills:

• Experience working onsite for global manufacturing clients.
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy) and ticket management workflows.
• Working knowledge of SAP Fiori apps, interface monitoring, and IDoc troubleshooting.
• Exposure to integration points with FI/CO, QM, and WM/EWM.

Key Attributes:

• Strong interpersonal and stakeholder management skills.
• Excellent documentation and KT tracking abilities.
• Ability to lead teams under pressure during high-impact support phases.
• Proactive, detail-oriented, and hands-on with system issues and improvements.

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