Job Description

Job Description and Duties

Under general supervision of the Information Technology Manager I (IT Mgr I) of zOS Storage, the Information Technology Associate (IT Assoc) may perform a variety of recurring, well-defined tasks requiring occasional innovative problem solving within guidelines and a scope that may encompass one or more-unit guidelines. The scope typically includes multiple program areas, and involves planning, developing, and implementing technological solutions that are essential to the missions of the overall organization, or affecting large numbers of people on a long-term or continuous basis.

The IT Assoc may serve in an entry level technical support, working as part of a team of highly trained professionals supporting software systems in a mainframe and client/server computing environment. Works independently or as a team member. Provides a variety of software support services for customer departments. Under the guidance of senior technical staff, installs, maintains, tests, monitors and tunes department wide zSystems Hardware, Operating Systems and/or general-purpose software products in the zSystem and client/server environments.

Assist in the development and maintenance of customized online and/or batch interfaces and exits to support software, under the guidance of senior technical staff. Monitor and validate the correctness of products’ functions and scheduled batch jobs. Provides consultation and support as needed to support the customer department staff in the use of the products that the unit supports. Quickly, efficiently, and effectively troubleshoot and resolve problems encountered with using the products supported by the unit and proactively identify possible future problems and solutions.

You will find additional information about the job in the .

Working Conditions

• Position may require the ability to be contacted for service outages or other emergencies.
• Must maintain consistent and predictable attendance.
• Periodic work may be needed outside normal work hours.
• Some travel may be required for meetings, training and conferences.
• Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

Special Requirements

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. The SOQ header should include the Job Control #, your name, “Statement of Qualifications”. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of three (3) pages, single-spaced, twelve-point Arial font.

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

1. Please provide details of your technical experience and include specific examples as it relates to providing technical support over infrastructure and/or platform technologies (i.e., Mainframe, Storage, Network etc.).
2. Please provide details of your roles and responsibilities and the skill sets that contributed to the success of a project.
3. Describe your technical skills such as troubleshooting, problem solving, networking, and software proficiency as they relate to mainframe systems.

Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed state application (STD. 678) – For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

This position requires a knowledge of operating systems and related software as well as database software as implemented on the various hardware platforms. The IT Assoc must be familiar with the Desktop environment for desktop to effectively manage their work. The IT Assoc is a member of a highly skilled technical team of software specialists working to support various implementations of the database system and related software at the journey to advanced specialist level on multiple operating system platforms.

• Knowledge of zSystem architecture and Storage concepts, components and processing techniques.
• Knowledge of and experience with zSystem components, workloads, and utilities (e.g. JES2/JES3, TSO, ISPF, JCL, CLIST, REXX, SMF, RACF, SMP/E).
• Knowledge of DFSMS.
• Knowledge of zSystem Storage technologies; DASD, Virtual Tape, and Cloud.
• Knowledge of Disaster/Operational Recovery.
• Knowledge of hardware and software installations on zSystem platform.
• Computer programming and scripting skills.
• Knowledge of PC software tools such as MS Access, Excel, Word, HTML, etc.
• Ability to work with a variety of technical and management staff as well as vendors and customers.  
• Experience working in a team environment.
• Good verbal and written communication skills.
• Punctuality and reliable attendance.
• Ability to organize and prioritize workflow and projects
• Problem solving, debugging, and analytical skills

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed. Applicants who fail to submit the most current version of the STD. 678 may be disqualified.  

Note: Applications MUST include the “From dates“ and “To” dates, “Hours Per Week”, and “Duties Performed” fields for all job listed in the “Employment History” fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Please see “Special Requirements” section for further information.

• Other - If you are using EDUCATION to meet the minimum qualifications for this classification, you MUST provide your unofficial transcripts as proof of meeting the education requirements as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left -hand side of this job posting). Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must provide a foreign transcript evaluation. The transcript evaluation must state the number of units to which foreign coursework is equal. Foreign education evaluation services can be found at Official transcripts and official foreign degree transcripts will be required prior to appointment. If you are not using education to qualify for this classification, you do not need to submit transcripts. To bypass the required document, select Choose/Upload and select Bypass File.

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