Job Description

Job Title: Training Specialist / Tier 1 FaaS
Location: Patrick Space Force Base, FL (Space Coast)
Clearance Requirement: Secret
Position Overview:

We are seeking a highly skilled Training Specialist / Tier 1 Functional as a Service (FaaS) professional to support the Office of the Chief Financial Officer (OCFO) in a Working Capital Fund (WCF) environment. This individual will provide Tier 1 help desk support, deliver functional system assistance, and develop and execute training programs for end-users of financial management systems. The ideal candidate is experienced in financial management, training development, and end-user support with a strong understanding of federal financial systems and accounting operations.

Key Responsibilities:

• Tier 1 Support:

  • Serve as the first point of contact for end-user functional issues related to financial and accounting systems.

  • Provide user support, troubleshoot minor issues, and escalate unresolved cases to Tier 2/3 as needed.

  • Monitor and respond to user tickets promptly and professionally.

• Training Development & Delivery:

  • Develop comprehensive end-user training programs, schedules, and supporting materials such as agendas, desk-level guides, and standard operating procedures (SOPs).

  • Provide training on accounting/business systems including user roles and functional task execution responsibilities.

  • Conduct live or virtual training sessions and refresher courses as needed.

• Systems and Process Improvement:

  • Coordinate and facilitate Technical Exchange Meetings (TEMs) with stakeholders to identify process gaps, clarify requirements, and align on business capabilities.

  • Prioritize business requirements for financial systems development and support.

  • Support the implementation of functional enhancements and upgrades to accounting systems.

• Functional System Support:

  • Offer functional guidance and support for the accounting system and ensure end-users are able to navigate and use tools effectively.

  • Contribute to the continuous improvement of systems by capturing and analyzing feedback from users and stakeholders.

• Education and Experience:

  • Bachelor's degree and 10 years of financial management experience in a Working Capital Fund (WCF) environment, OR

  • 5 years of financial management experience and one of the following:

    • Master’s in Business Administration (MBA)

    • Certified Defense Financial Manager (CDFM)

    • Certified Government Financial Manager (CGFM)

    • Certified Public Accountant (CPA)

• Desirable:

  • Experience in accounting operations management.

  • Familiarity with the DISA and FAMIS system or similar financial management systems.

Key Skills & Competencies:

• Strong understanding of federal accounting principles and financial systems.

• Excellent verbal and written communication skills.

• Ability to translate complex financial and system information into practical training content.

• Strong problem-solving and customer service skills.

• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Experience with training platforms or LMS is a plus.

Why Join OMNI?
OMNI Consulting Solutions is a boutique consulting firm specializing in creating game-changing value and simple solutions for complex demands. OMNI is built on the idea that change moves the world forward and through creative and entrepreneurial leadership Omni maintains a bold reputation within the DoD/Aerospace community and across the various other industries we support.

As an OMNI employee, you can be assured of extensive growth opportunities, inordinately competitive salary compensation packages, and the unparalleled support of the OMNI family. We are an equal opportunity employer, and our benefits packages are designed to meet the needs of all our employees and dependents:

• Medical Coverage

• Dental Benefits

• Vision Benefits

• Life Insurance

• 401(k) Retirement Plan with Employer Matching

• Fully Vested on Day 1 of Employment

• Paid Time Off & Sick Leave

• Company-Sponsored Social Events

IS IT A MATCH?

If you are interested in this position or other opportunities at OMNI, please let us know! We only need your resume and some basic details to get things started.

Even if you aren't a match, we may still be interested! We will keep your resume on file and will let you know if something matching your skills comes along.

(Position Code: 7.25.7)

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